Preventing Credit Card Chargebacks
I've mentioned Merchant911.org before (a quick search for "merchant911" here will give you the posts), but I just got their email announcing that they've converted their "Preventing E-Commerce Chargebacks" course into an affordable CD ROM.
The new site, preventchargebacks.com, has the details … as well as a few fraudulent chargeback horror stories. I haven't tried the course or the CD ROM, but these folks are dedicated.
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